Shipping & Exchange Policy
1. Introduction
Welcome to The IP Marketplace. We are committed to providing you with high-quality intellectual property (IP) services. This Shipping & Exchange Policy outlines how services are delivered and the conditions under which exchanges or refunds may occur.
2. Delivery of Services
- Digital Delivery: All services offered on theipmarketplace.com are delivered digitally. Upon successful purchase and payment, you will receive confirmation via email with the details of your service request.
- Service Timelines: The timeline for the delivery of services varies depending on the nature of the service. The expected delivery time will be communicated to you by the service provider at the time of purchase.
- Access to Services: Certain services may require you to provide additional information or documentation. Ensure timely submission of these materials to avoid delays in service delivery.
3. Order Confirmation
- Order Review: After placing an order, you will receive a confirmation email summarizing your purchase. Please review the details carefully and contact us immediately if there are any discrepancies.
- Payment Confirmation: Services will only commence after payment has been successfully processed. You will receive a payment confirmation email, and the service provider will begin work on your order.
4. Cancellations
- Before Service Commencement: You may cancel your order before the service provider has begun work. To do so, contact us at [email protected] with your order details.
- After Service Commencement: Cancellations after the service has commenced are generally not permitted. However, if a service has not yet reached a critical milestone, you may request a partial refund. This will be evaluated on a case-by-case basis.
5. Exchanges and Modifications
- Service Modifications: If you require changes to the scope of work after the service has begun, please contact the service provider directly. Any modifications may incur additional charges, which will be communicated to you before proceeding.
- Exchanges: As the services provided are customized and specific to your IP needs, exchanges between different service offerings are not allowed once the service has commenced.
6. Refunds
- Eligibility: Refunds are generally not available for completed services. However, if the service was not delivered as described or failed to meet the agreed-upon quality standards, you may be eligible for a refund.
- Process: To request a refund, contact [email protected] within 2 days of payment with details of your concern. Our team will review the request, and if approved, a refund will be processed within 7-10 business days.
- Non-Refundable Services: Certain services, such as consultations or advisory services, may be non-refundable. These will be clearly marked at the time of purchase.
7. Dispute Resolution
- Dispute Handling: If you are not satisfied with a service, we encourage you to first reach out to the service provider to resolve the issue. If the matter cannot be resolved directly, The IP Marketplace will step in to mediate.
- Escalation: For unresolved disputes, please contact us at [email protected]. We will work with both parties to reach a fair resolution.
8. Contact Us
For any questions or concerns regarding this policy or your order, please reach out to our support team at [email protected]
