Refunds policy

Refund Eligibility Criteria:

Refunds may be considered under the following circumstances:

1. The purchased intellectual property (IP) services significantly differ from the description provided.
2. IP service listed cannot be fulfilled.
3. Refund requests must be made within 3 days of purchase.

Order Cancellation policy:

1. You are eligible for order cancellation and refund if
   1. Order is cancelled within 8 hours
   2. There is delay in delivery of the order placed for the product or services by more than 30 days from date of the order placement.
   3. The cancellation policy is not applicable to services that are already rendered example: advisory, consulting, training, workshops and etc..

Refund Process:

1. To request a refund, customers must contact customer support at support [@] theipmarketplace.com
2. The refund request must include:
3. Order details (order number, date of purchase).
4. Description of the issue or reason for the refund request.
5. Any supporting documentation or evidence.
6. Upon receipt of the refund request, our team will review the request and respond within 3 business days.
7. Approved refunds will be processed within 7 business days via the original payment method.

Terms and Conditions:

1. Refunds will not be provided for services rendered, such as consulting or advisory services.
2. Processing fee may be applicable to the orders that were cancelled beyond 8 hours
3. com at its discretion can deny a request for replacement if it considers the request to not be genuine.
4. Refunds may be subject to processing fee, as applicable.

Refund Policy:

1. Refunds will be initiated upon review and confirmation from our team.
2. MODES OF REFUND / REFUND PROCESSING
   1. Refunds to designated card/bank account or UPI account through payment gateway will be processed within 7-10 days.
   2. Refunds by NEFT / RTGS transfers to your bank account will be processed within 10-15 days.

Communication and Notification:

1. Our team will notify customers of the status of their refund request and provide updates throughout the process.
2. Customers can contact our support team at any time for assistance with refund inquiries through our support email support [@] theipmarketplace.com

Updates and Amendments:

1. We reserve the right to update or amend this refunds policy at any time without prior notice.
2. Any changes to the refunds policy will be communicated to customers through our website and other communication channels.

By using our IP marketplace, you agree to abide by the terms outlined in this refunds policy.